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Thursday, August 27, 2009

Windows Update Error

WARNING!!! BLUE SCREEN ERROR ON 64bit MACHINES!

KB973879 - Windows Update was sent out to fix a Blue Screen error for 32bit systems.
On Sunday an update came through to all systems on a Windows Update and gave the people with 64bit machines a pretty blue screen when they put in their passwords.
Microsoft did not stop sending this update for over 48 hours which backed up manufacturer Tech Support lines and Retail tech stores with people afraid their machines had taken a dirt nap.
The rumor points mainly toward a huge Microsoft Layoff, and perhaps someone exacted revenge - thats just a rumor and if true they want to hope they never get caught. On the up side of this though, all Tech groups involved likely made a killing forcing people to pay for Out of Warranty Support in order to get assistance. I would note, Microsoft did not do this and did set up a toll free 800 line for the Blue Screen issue. (I couldn't find this number however and all the searches on Microsofts website led me to improper solutions to this problem.)
So do you want the fix? It is really quite easy. Who needs a support Tech when you have PC Spyder Insider.. here it is.
1) Shut your machine down.
2) Turn it on and tap F8 until "Boot Options" pops up
3) Choose "Safe Mode w/ Networking"
4) Log in
5) Go to the "Start Search" above the start button.
6) Type in "program" on the top left click on "Programs & Features"
7) Click on "View Installed Updates"
8) Find KB973879 update and "uninstall it"
9) Restart when prompted, after shutting off your wireless/ unplugging your ethernet.
10) Look your on windows start up.
11) Search Update in the "Start Search"
12) click "change settings" and change it to -
"Look for updates, but let me decide to download and install them" and apply
13) Click on "View Available Updates" and find KB973879
14) Right click it and select "hide update".
15) restart your machine.
16) walla... no more Blue Screen!
Good Luck
Stephen

2 comments:

  1. I like this Tech blog! It stands out from all the others in this search criteria! I know a great blog when I see it. Thanks for the great information on the subject. The web needs more blogs like this one. Thanks again, and Happy Halloween!
    Jnewman1

    ReplyDelete
  2. Steve, This is Curtis I spoke with you through HP Customer Service. What free software do you reccommend to protect my computer?

    ReplyDelete

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